/* 상담 데스크 — 토큰은 Figma 「kakao-cs — 관리자」 20 토큰 프레임과 같은 값 */
:root {
  --bg: #f4f5f4;
  --surface: #ffffff;
  --sunken: #eef0ee;
  --line: #e1e4e1;
  --text: #151a17;
  --muted: #5b655f;
  --faint: #6f7872;
  --accent: #1f6f54;
  --accent-strong: #185a44;
  --accent-soft: #e3f0ea;
  --on-accent: #ffffff;
  --danger: #b23a27;
  --danger-soft: #f8e6e2;
  --warn: #7a5000;
  --warn-soft: #f6edd6;
  --shadow: 0 1px 2px rgb(21 26 23 / 0.05), 0 8px 24px rgb(21 26 23 / 0.06);
  --font: "Pretendard Variable", Pretendard, "Noto Sans KR", system-ui, sans-serif;
  --mono: "Geist Mono", "JetBrains Mono", ui-monospace, monospace;
  --r-ctl: 10px;
  --r-card: 14px;
  --ease: cubic-bezier(0.16, 1, 0.3, 1);
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0f1311;
    --surface: #161b18;
    --sunken: #1d2420;
    --line: #2a322d;
    --text: #e8ece9;
    --muted: #a6b0aa;
    --faint: #8a948e;
    --accent: #4fb08a;
    --accent-strong: #66c29d;
    --accent-soft: #1c3a2e;
    --on-accent: #0b1a13;
    --danger: #f08a76;
    --danger-soft: #3a1f1a;
    --warn: #e0b45c;
    --warn-soft: #352a14;
    --shadow: 0 1px 2px rgb(0 0 0 / 0.3), 0 8px 24px rgb(0 0 0 / 0.25);
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
  background: var(--bg);
  color: var(--text);
  font-family: var(--font);
  font-size: 14px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
  word-break: keep-all;
}
button, input, textarea, select { font: inherit; color: inherit; }
a { color: var(--accent); }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.num { font-family: var(--mono); font-variant-numeric: tabular-nums; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }

/* ─── 버튼·입력 ─────────────────────────────── */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  min-height: 38px; padding: 8px 16px; border-radius: var(--r-ctl);
  border: 1px solid var(--line); background: var(--surface); color: var(--text);
  font-weight: 600; white-space: nowrap; cursor: pointer; text-decoration: none;
  transition: transform 0.15s var(--ease), background 0.2s var(--ease), border-color 0.2s var(--ease);
}
.btn:hover { border-color: var(--faint); }
.btn:active { transform: translateY(1px) scale(0.99); }
.btn[disabled] { opacity: 0.5; cursor: not-allowed; transform: none; }
.btn.primary { background: var(--accent); border-color: var(--accent); color: var(--on-accent); }
.btn.primary:hover { background: var(--accent-strong); border-color: var(--accent-strong); }
.btn.danger { color: var(--danger); }
.btn.small { min-height: 30px; padding: 4px 12px; font-size: 13px; }
.btn.busy { position: relative; color: transparent !important; }
.btn.busy::after {
  content: ""; position: absolute; width: 14px; height: 14px; border-radius: 50%;
  border: 2px solid currentColor; border-color: var(--faint) transparent var(--faint) transparent;
  animation: spin 0.8s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

.field { display: grid; gap: 6px; }
.field > span { font-size: 13px; font-weight: 600; color: var(--muted); }
.field small { font-size: 12px; color: var(--faint); }
.field .err { font-size: 12px; color: var(--danger); }
.input, textarea.input, select.input {
  width: 100%; min-height: 40px; padding: 9px 12px; border-radius: var(--r-ctl);
  border: 1px solid var(--line); background: var(--surface);
  transition: border-color 0.2s var(--ease), box-shadow 0.2s var(--ease);
}
.input::placeholder { color: var(--faint); }
.input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
textarea.input { resize: vertical; min-height: 90px; line-height: 1.55; }

.chip {
  display: inline-flex; align-items: center; gap: 4px; padding: 2px 10px; border-radius: 999px;
  background: var(--sunken); color: var(--muted); font-size: 12px; font-weight: 500; white-space: nowrap;
}
.chip.ok { background: var(--accent-soft); color: var(--accent); }
.chip.bad { background: var(--danger-soft); color: var(--danger); }
.chip.warn { background: var(--warn-soft); color: var(--warn); }
button.chip { border: 0; cursor: pointer; min-height: 30px; padding: 4px 12px; font-size: 13px; }
button.chip[aria-pressed="true"] { background: var(--text); color: var(--surface); }

.switch { display: inline-flex; align-items: center; gap: 10px; cursor: pointer; border: 0; background: none; padding: 4px 0; font-weight: 600; }
.switch .track { width: 42px; height: 24px; border-radius: 999px; background: var(--line); position: relative; transition: background 0.25s var(--ease); flex: none; }
.switch .track::after { content: ""; position: absolute; top: 3px; left: 3px; width: 18px; height: 18px; border-radius: 50%; background: #fff; transition: transform 0.25s var(--ease); box-shadow: 0 1px 2px rgb(0 0 0 / 0.2); }
.switch[aria-checked="true"] .track { background: var(--accent); }
.switch[aria-checked="true"] .track::after { transform: translateX(18px); }
.switch.off-danger[aria-checked="false"] .track { background: var(--danger); }

/* ─── 레이아웃 ─────────────────────────────── */
.shell { display: grid; grid-template-columns: 220px 1fr; min-height: 100dvh; }
.rail { background: var(--surface); border-right: 1px solid var(--line); padding: 20px 16px; display: flex; flex-direction: column; gap: 4px; position: sticky; top: 0; height: 100dvh; }
.brand { padding: 0 12px 20px; }
.brand b { display: block; font-size: 17px; letter-spacing: -0.01em; }
.brand span { font-size: 12px; color: var(--faint); }
.nav a { display: flex; justify-content: space-between; align-items: center; padding: 9px 12px; border-radius: var(--r-ctl); color: var(--muted); font-weight: 500; text-decoration: none; transition: background 0.2s var(--ease); }
.nav a:hover { background: var(--sunken); }
.nav a[aria-current="page"] { background: var(--accent-soft); color: var(--accent); font-weight: 600; }
.rail .spacer { flex: 1; }
.rail .who { padding: 12px; font-size: 12px; color: var(--faint); display: flex; justify-content: space-between; align-items: center; }

.main { display: flex; flex-direction: column; min-width: 0; }
.topbar { display: flex; align-items: center; gap: 16px; padding: 12px 24px; background: var(--surface); border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.topbar .grow { flex: 1; }
.stats { display: flex; gap: 24px; }
.stat small { display: block; font-size: 11px; color: var(--faint); font-weight: 500; }
.stat b { font-size: 15px; font-weight: 500; }
.stat b.alert { color: var(--danger); }

.page { padding: 28px; max-width: 1100px; width: 100%; }
.page h1 { font-size: 22px; letter-spacing: -0.02em; margin: 0 0 4px; }
.page .lead { color: var(--muted); margin: 0 0 24px; max-width: 65ch; }

/* ─── 상담함 ─────────────────────────────── */
.inbox { display: grid; grid-template-columns: 380px 1fr; flex: 1; min-height: 0; }
.list { background: var(--surface); border-right: 1px solid var(--line); display: flex; flex-direction: column; min-height: 0; }
.list-head { padding: 16px 20px 12px; display: grid; gap: 12px; border-bottom: 1px solid var(--line); }
.filters { display: flex; gap: 6px; flex-wrap: wrap; }
.rows { overflow-y: auto; flex: 1; }
.row { display: grid; gap: 6px; padding: 14px 20px; text-decoration: none; color: inherit; border-bottom: 1px solid var(--sunken); transition: background 0.2s var(--ease); }
.row:hover { background: var(--sunken); }
.row[aria-current="true"] { background: var(--accent-soft); }
.row .l1 { display: flex; justify-content: space-between; gap: 8px; align-items: baseline; }
.row .name { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.row .ch { font-size: 12px; color: var(--faint); margin-left: 6px; font-weight: 400; }
.row time { font-size: 12px; color: var(--faint); flex: none; }
.row .last { color: var(--muted); font-size: 13px; overflow: hidden; text-overflow: ellipsis; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.row .tags { display: flex; gap: 6px; flex-wrap: wrap; }

.detail { display: flex; flex-direction: column; min-width: 0; min-height: 0; }
.detail-head { display: flex; align-items: center; gap: 12px; padding: 16px 28px; background: var(--surface); border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.detail-head .t { flex: 1; min-width: 200px; }
.detail-head h2 { margin: 0; font-size: 18px; letter-spacing: -0.01em; }
.detail-head p { margin: 2px 0 0; color: var(--muted); font-size: 13px; }
.detail-head .back { display: none; }
.thread { flex: 1; overflow-y: auto; padding: 24px 28px; display: flex; flex-direction: column; gap: 14px; }
.msg { display: flex; flex-direction: column; gap: 4px; align-items: flex-start; max-width: 100%; }
.msg.out { align-items: flex-end; }
.msg .who { font-size: 12px; color: var(--faint); font-weight: 500; }
.bubble { max-width: min(520px, 100%); padding: 10px 14px; border-radius: 14px; background: var(--surface); border: 1px solid var(--line); white-space: pre-wrap; overflow-wrap: anywhere; }
.msg.out .bubble { background: var(--accent-soft); border-color: transparent; }
.msg.agent .bubble { background: var(--sunken); }
.decision { align-self: stretch; padding: 12px 16px; border-radius: 12px; background: var(--surface); border: 1px dashed var(--line); display: grid; gap: 4px; font-size: 13px; color: var(--muted); }
.decision .l { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; color: var(--text); font-weight: 600; font-size: 12px; }
.composer { padding: 16px 28px 20px; background: var(--surface); border-top: 1px solid var(--line); display: grid; gap: 10px; }
.composer .actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.composer .actions .grow { flex: 1; }
.note { padding: 10px 12px; border-radius: var(--r-ctl); background: var(--warn-soft); color: var(--warn); font-size: 13px; font-weight: 500; }
.note.ok { background: var(--accent-soft); color: var(--accent); }
.draft { border: 1px solid var(--warn-soft); background: var(--surface); border-radius: 12px; padding: 12px; display: grid; gap: 8px; }
.draft-label { font-size: 12px; font-weight: 600; color: var(--warn); }

/* ─── 카드·표 ─────────────────────────────── */
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--r-card); padding: 20px; box-shadow: var(--shadow); }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
.stack { display: grid; gap: 16px; align-content: start; }
.kitem { display: grid; gap: 6px; padding: 16px 0; border-bottom: 1px solid var(--sunken); }
.kitem:last-child { border-bottom: 0; }
.kitem .l1 { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.kitem h3 { margin: 0; font-size: 15px; }
.kitem p { margin: 0; color: var(--muted); white-space: pre-wrap; max-width: 75ch; }
.kitem .kw { font-size: 12px; color: var(--faint); }
.svc-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-bottom: 4px; flex-wrap: wrap; }
.svc-head h2 { margin: 0; font-size: 17px; }
.svc-head p { margin: 0; font-size: 13px; color: var(--muted); }
.check { display: flex; gap: 8px; align-items: flex-start; cursor: pointer; }
.check input { width: 18px; height: 18px; margin-top: 2px; accent-color: var(--accent); }
.audit-row { display: grid; grid-template-columns: 150px 120px 1fr; gap: 12px; padding: 10px 0; border-bottom: 1px solid var(--sunken); font-size: 13px; }
.audit-row code { font-family: var(--mono); font-size: 12px; color: var(--muted); overflow-wrap: anywhere; }
.sim-result { font-family: var(--mono); font-size: 12px; background: var(--sunken); border-radius: var(--r-ctl); padding: 12px; white-space: pre-wrap; overflow-wrap: anywhere; max-height: 260px; overflow: auto; }
.kv { display: grid; grid-template-columns: 160px 1fr; gap: 8px 16px; font-size: 13px; }
.kv dt { color: var(--faint); }
.kv dd { margin: 0; }

/* ─── 상태 화면 ─────────────────────────────── */
.empty { display: grid; place-items: center; align-content: center; text-align: center; padding: 48px 24px; color: var(--muted); gap: 8px; flex: 1; }
.empty b { color: var(--text); font-size: 15px; }
.empty p { margin: 0; max-width: 40ch; font-size: 13px; }
.skel { display: grid; gap: 6px; padding: 14px 20px; border-bottom: 1px solid var(--sunken); }
.skel i { display: block; height: 12px; border-radius: 6px; background: linear-gradient(90deg, var(--sunken), var(--line), var(--sunken)); background-size: 200% 100%; animation: shimmer 1.4s var(--ease) infinite; }
.skel i:nth-child(1) { width: 40%; } .skel i:nth-child(2) { width: 85%; } .skel i:nth-child(3) { width: 30%; }
@keyframes shimmer { from { background-position: 200% 0; } to { background-position: -200% 0; } }
.errbox { margin: 20px; padding: 14px 16px; border-radius: var(--r-ctl); background: var(--danger-soft); color: var(--danger); display: flex; gap: 12px; align-items: center; justify-content: space-between; flex-wrap: wrap; }

#toast { position: fixed; left: 50%; bottom: 24px; transform: translate(-50%, 20px); opacity: 0; pointer-events: none; padding: 10px 16px; border-radius: 999px; background: var(--text); color: var(--surface); font-weight: 500; transition: opacity 0.25s var(--ease), transform 0.25s var(--ease); z-index: 30; max-width: calc(100vw - 32px); text-align: center; }
#toast.show { opacity: 1; transform: translate(-50%, 0); }
#toast.bad { background: var(--danger); color: #fff; }

/* ─── 로그인 ─────────────────────────────── */
.login { min-height: 100dvh; display: grid; place-items: center; padding: 16px; }
.login form { width: min(380px, 100%); display: grid; gap: 16px; }
.login h1 { margin: 0; font-size: 22px; letter-spacing: -0.02em; }
.login p { margin: 0; color: var(--muted); font-size: 13px; }

.fade-in { animation: fadeUp 0.4s var(--ease) both; }
@keyframes fadeUp { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; }
}

/* ─── 모바일 ─────────────────────────────── */
@media (max-width: 900px) {
  .shell { grid-template-columns: 1fr; }
  .rail { position: static; height: auto; flex-direction: row; align-items: center; padding: 8px 16px; overflow-x: auto; gap: 2px; border-right: 0; border-bottom: 1px solid var(--line); }
  .brand { padding: 0 8px 0 0; white-space: nowrap; }
  .brand span, .rail .spacer { display: none; }
  .nav { display: flex; gap: 2px; }
  .nav a { white-space: nowrap; gap: 6px; }
  .rail .who { padding: 0 0 0 8px; }
  .rail .who span { display: none; }
  .topbar { padding: 10px 16px; gap: 10px; }
  .stats { gap: 16px; width: 100%; }
  .inbox { grid-template-columns: 1fr; }
  .inbox.has-detail .list { display: none; }
  .inbox:not(.has-detail) .detail { display: none; }
  .detail-head { padding: 12px 16px; }
  .detail-head .back { display: inline-flex; }
  .thread { padding: 16px; }
  .composer { padding: 12px 16px 16px; }
  .page { padding: 20px 16px; }
  .grid2 { grid-template-columns: 1fr; }
  .audit-row { grid-template-columns: 1fr; gap: 2px; }
  .kv { grid-template-columns: 1fr; gap: 2px; }
  .kv dd { margin-bottom: 8px; }
}

/* 메뉴 옆 대기 건수 */
.nav a .num { min-width: 22px; padding: 1px 7px; border-radius: 999px; background: var(--danger); color: #fff; font-size: 11px; font-weight: 600; text-align: center; }